Christine Porath, associate professor of management at Georgetown McDonough and author of Mastering Civility: A Manifesto for the Workplace, recently published an op-ed in Quartz on the effects of incivility:
What are the costs of employees feeling disrespected? Over the past 20 years, I have researched this question. I’ve polled tens of thousands of workers worldwide about how they’re treated at work. Nearly half of those surveyed in 1998 reported they were treated rudely at least once a month, which rose to 55% in 2011 and 62% in 2016. Though the toll is sometimes hidden, the costs of incivility are tremendous.
To read the full article, visit https://qz.com/1079344/the-silent-killer-of-workplace-happiness-productivity-and-health-is-a-lack-of-basic-civility/.